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Consumer Affairs Advocate

Category: Consumer and Passenger Affairs
Consumer Affairs Advocate

Overview
Consumer Affairs Advocates assist the Director of Consumer Affairs by fielding passenger
complaints and ensuring timely handling and escalation.

Key Responsibilities
Receive and log passenger complaints.
Refer cases to appropriate railroad contacts or internal leadership.
Support preparation of reports for leadership.

Qualifications
Strong interpersonal and communication skills.
Empathy and problem-solving ability.
Detail-oriented and reliable.

Time Commitment
~4–6 hours per month.

Volunteer Benefits
Hands-on role supporting passenger advocacy.
Experience in customer engagement and issue resolution.
Contribution to systemic change in passenger services.
Professional experience and references.

Should be a Rail Passengers member or prepared to join Rail Passengers to participate. To
apply, send a resume, clips/links and a cover letter by email to [email protected].

"I’m so proud that we came together in bipartisan fashion in the Senate to keep the Southwest Chief chugging along, and I’m grateful for this recognition from the Rail Passengers Association. This victory is a testament to what we can accomplish when we reach across the aisle and work together to advance our common interests."

Senator Tom Udall (D-NM)
April 2, 2019, on receiving the Association's Golden Spike Award for his work to protect the Southwest Chief